FAQs

Orders & Shipping

  • How is it shipped?

    Shipping is via GLS or DHL. For multiple orders, shipping costs will be adjusted accordingly, and you may receive a refund. Shipping costs to EU countries and islands are always calculated in real time and communicated before shipping! Please inquire beforehand via email! If you order from abroad using the PayPal button, the increased shipping costs will be added. Pickup is possible by arrangement!

  • When will you charge my credit card/PayPal?

    With us, payment is required before delivery. This means that when ordering via the PayPal button, the item is added to your PayPal shopping cart and paid for via PayPal. For deliveries outside of Germany and to islands, shipping costs will be calculated and communicated in advance. Please use our email address for contact.

  • Data protection

  • The controller within the meaning of the General Data Protection Regulation (GDPR) and other national data protection laws of the member states, as well as other data protection regulations, is: Name and address of the controller: Torsten Möller, Badweg 29, 71384 Weinstadt, Germany, Telephone: 49 (0) 163 7175007, Email: info@sport-produktion.de, Website: www.sport-produktion.de. General information on data processing: Scope of processing personal data: We generally process personal data of our users only to the extent necessary for providing a functional website and our content and services. The processing of personal data of our users is regularly carried out only with the user's consent. An exception applies in cases where obtaining prior consent is not possible for practical reasons and the processing of the data is permitted by law. Legal basis for the processing of personal data: Where we obtain the consent of the data subject for processing personal data, Article 6(1)(a) of the EU General Data Protection Regulation (GDPR) serves as the legal basis. When processing personal data necessary for the performance of a contract to which the data subject is a party, Article 6(1)(b) GDPR serves as the legal basis. This also applies to processing operations necessary for carrying out pre-contractual measures. Where processing of personal data is necessary for compliance with a legal obligation to which our company is subject, Article 6(1)(c) GDPR serves as the legal basis. In the event that processing of personal data is necessary to protect the vital interests of the data subject or of another natural person, Article 6(1)(d) GDPR serves as the legal basis. If processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, and such interests are not overridden by the interests or fundamental rights and freedoms of the data subject, Article 6(1)(f) GDPR serves as the legal basis for the processing. Data Erasure and Storage Period: The personal data of the data subject will be erased or blocked as soon as the purpose of storage no longer applies. Storage may also occur if provided for by European or national legislation in regulations, laws, or other provisions to which the controller is subject. Data will also be blocked or erased when a storage period prescribed by the aforementioned regulations expires, unless further storage of the data is necessary for the conclusion or performance of a contract. Provision of the website and creation of log files: Description and scope of data processing. Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing device. The following data is collected: Information about the browser type and version used; the user's operating system; the user's internet service provider; the user's IP address; the date and time of access; websites from which the user's system accessed our website; websites accessed by the user's system via our website. This data is also stored in our system's log files. This data is not stored together with other personal data of the user. Legal basis for data processing: The legal basis for the temporary storage of data and log files is Article 6(1)(f) GDPR. Purpose of data processing: The temporary storage of the IP address by the system is necessary to enable the delivery of the website to the user's computer. For this purpose, the user's IP address must be stored for the duration of the session. Storage in log files is carried out to ensure the functionality of the website. The data also helps us to optimize the website and to ensure the security of our IT systems. The data is not used for marketing purposes. These purposes also constitute our legitimate interest in data processing pursuant to Article 6(1)(f) GDPR. Duration of storage: The data is deleted as soon as it is no longer required for the purpose for which it was collected. In the case of data collected to provide the website, this is the case when the respective session ends, but no later than 14 days. Right to object and erasure: The collection of data for the provision of the website and the storage of data in log files is essential for the operation of the website. Consequently, there is no right to object for the user. Use of cookies: We use cookies on our website. These are small files that your browser automatically creates and stores on your device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not harm your device, nor do they contain viruses, Trojans, or other malware. Information is stored in the cookie that relates to the specific device used. However, this does not mean that we thereby gain direct knowledge of your identity. The use of cookies serves, on the one hand, to make the use of our website more convenient for you. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website. These are automatically deleted after you leave our website. Furthermore, we also use temporary cookies to optimize user-friendliness, which are stored on your device for a specific, predetermined period. When you revisit our site to use our services, it is automatically recognized that you have been here before and which entries and settings you have made, so you don't have to enter them again. We also use cookies to statistically record the use of our website and to evaluate it for the purpose of optimizing our services for you. These cookies allow us to automatically recognize that you have visited our site before. These cookies are automatically deleted after a defined period. The data processed by cookies is necessary for the aforementioned purposes to protect our legitimate interests and those of third parties in accordance with Art. 6 Para. 1 Sentence 1 lit. f GDPR. Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or so that a notification always appears before a new cookie is created. Completely disabling cookies may prevent you from using all the functions of our website. The user data collected in this way is pseudonymized through technical measures. Therefore, it is no longer possible to associate the data with the user accessing the site. The data is not stored together with other personal data of the users. When accessing our website, users are informed about the use of cookies for analytical purposes via an information banner and are referred to this privacy policy. The banner also explains how the storage of cookies can be prevented in the browser settings. The transmission of Flash cookies cannot be prevented via the browser settings, but can be prevented by changing the settings of the Flash Player. Email Contact: Description and Scope of Data Processing. Our website contains links to our email address, which can be used for electronic contact. If a user makes use of this option, data will be transmitted to us and stored. The following data is collected: First name (optional), Last name (required), Street address (required), Postal code (required), City (required), Email address (required), and a message field that can be filled out individually by the user of the email link (required). The following data is also stored at the time the message is sent: The user's IP address and the date and time of registration. Your consent for the processing of this data will be obtained during the sending process, and you will be referred to this privacy policy. Alternatively, you can contact us via the provided email address. In this case, the personal data you transmit with the email will be stored. In this context, the data will not be shared with third parties. The data will be used exclusively for processing the conversation. Legal basis for data processing: The legal basis for processing the data is, if the user has given consent, Article 6 Paragraph 1 Letter a GDPR. The legal basis for processing data transmitted in the course of sending an email is Article 6 Paragraph 1 Letter f GDPR. If contact via email is aimed at concluding a contract, the additional legal basis for processing is Art. 6 para. 1 lit. b GDPR. When using the registration form, the additional legal basis for processing is Art. 6 para. 1 lit. b GDPR. Purpose of data processing: The processing of personal data from the input mask serves solely to enable contact. In the case of contact via email, this also constitutes the necessary legitimate interest in processing the data. The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our IT systems. Storage period: The data will be deleted as soon as they are no longer required for the purpose for which they were collected. For personal data from the input mask of the contact form and those transmitted by email, this is the case when the respective conversation with the user has ended. The conversation is considered ended when it can be inferred from the circumstances that the matter in question has been conclusively resolved. Personal data collected during the submission process will be deleted no later than 14 days after submission. Right to object and erasure: The user has the right to withdraw their consent to the processing of their personal data at any time. If the user contacts us by email, they can object to the storage of their personal data at any time. In such a case, the conversation cannot be continued. All personal data stored in the course of the contact will be deleted. Disclosure of data: Your personal data will not be transmitted to third parties for purposes other than those listed below. We will only disclose your personal data to third parties if:
  • you have given your explicit consent in accordance with Art. 6 Para. 1 Sentence 1 lit. a GDPR,
  • there is a legal obligation to disclose the data in accordance with Art. 6 Para. 1 Sentence 1 lit. c GDPR, or
  • this is legally permissible and necessary for the performance of a contract with you in accordance with Art. 6 Para. 1 Sentence 1 lit. b GDPR. YouTube Our website This website uses plugins from the Google-operated site YouTube. The operator of the site is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This informs the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you allow YouTube to directly associate your browsing behavior with your personal profile. You can prevent this by logging out of your YouTube account. The use of YouTube is in the interest of presenting our online content in an appealing way. This constitutes a legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR. Further information on the handling of user data can be found in YouTube's privacy policy at: https://www.google.de/intl/de/policies/privacy. Based on our legitimate interest in the analysis, optimization, and operation of our online services (within the meaning of Art. 6 Para. 1 lit. f GDPR), this website uses the Facebook plugin. This is a Facebook social plugin operated by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). The plugins are recognizable by the Facebook logo or the terms "Like," "Share," or "Recommend" in Facebook's colors (blue and white). Information about all Facebook plugins can be found at the following link: https://developers.facebook.com/docs/plugins/ Facebook Inc. complies with European data protection law and is certified under the Privacy Shield Framework: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active The plugin establishes a direct connection between your browser and the Facebook servers. The website operator has no influence on the nature and scope of the data that the plugin transmits to Facebook Inc.'s servers. Further information can be found here: https://www.facebook.com/help/186325668085084 This plugin informs Facebook Inc. that you, as a user, have visited this website. Your IP address may be stored in the process. If you are logged into your Facebook account while visiting this website, the aforementioned information will be linked to it. If you use the plugin's functions—for example, by sharing or "liking" a post—the corresponding information will also be transmitted to Facebook Inc. If you wish to prevent Facebook Inc. from linking this data to your Facebook account, please log out of Facebook before visiting this website and delete any stored cookies. You can adjust further data processing settings for advertising purposes or object to the use of your data for advertising purposes via your Facebook profile. You can access these settings here: Facebook profile settings: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen Cookie opt-out page of the US website: http://optout.aboutads.info/?c=2#!/ Cookie deactivation page of the European website: http://optout.networkadvertising.org/?c=1#!/ You can find information about what data Facebook collects, uses, and processes, for what purpose, and to what extent, as well as your rights and settings options for protecting your privacy, in Facebook's privacy policy. You can find it here: https://www.facebook.com/about/privacy/ PayPal On our website, we offer payment via PayPal, among other options. The provider of this payment service is PayPal (Europe) S.à.rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”). If you select payment via PayPal, the payment data you enter will be transmitted to PayPal. The transmission of your data to PayPal is based on Art. 6 Para. 1 lit. a GDPR (consent) and Art. 6 Para. 1 lit. b GDPR (processing for the performance of a contract). You have the You have the right to withdraw your consent to data processing at any time. A withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. Rights of the data subject: The following list includes all rights of data subjects under the GDPR. Rights that are not relevant to your website do not need to be mentioned. The list can be shortened accordingly. If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights against the controller: Right of access: You can request confirmation from the controller as to whether personal data concerning you is being processed by us. If such processing is taking place, you can request the following information from the controller: the purposes for which the personal data is processed; the categories of personal data being processed; the recipients or categories of recipients to whom the personal data concerning you has been or will be disclosed; the planned duration for which the personal data concerning you will be stored, or, if specific information on this is not possible, the criteria used to determine that storage period; the existence of a right to rectification or erasure of personal data concerning you. Data, a right to restriction of processing by the controller or a right to object to such processing; the existence of a right to lodge a complaint with a supervisory authority; all available information about the source of the data if the personal data are not collected from the data subject; the existence of automated decision-making, including profiling, pursuant to Article 22(1) and (4) GDPR and – at least in those cases – meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject. You have the right to request information as to whether the personal data concerning you are transferred to a third country or to an international organization. In this context, you may request to be informed of the appropriate safeguards pursuant to Article 46 GDPR relating to the transfer. Right to rectification: You have the right to rectification and/or completion vis-à-vis the controller if the processed personal data concerning you are inaccurate or incomplete. The controller must carry out the rectification without undue delay. Right to restriction of processing: Under the following conditions, you may request the restriction of processing of your personal data. You have the right to request the erasure of your personal data: if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data; the processing is unlawful and you oppose the erasure of the personal data and request the restriction of its use instead; the controller no longer needs the personal data for the purposes of the processing, but you require it for the establishment, exercise, or defense of legal claims; or you have objected to processing pursuant to Article 21(1) GDPR pending the verification of whether the legitimate grounds of the controller override your grounds. Where processing of your personal data has been restricted, such data may, with the exception of storage, only be processed with your consent or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State. If the restriction of processing has been imposed under the aforementioned conditions, you will be informed by the controller before the restriction is lifted. Right to erasure (right to be forgotten) You can You have the right to request that the controller erase your personal data without undue delay, and the controller is obligated to erase such data without undue delay where one of the following grounds applies: The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed. You withdraw your consent on which the processing is based according to point (a) of Article 6(1) or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing. You object to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2) of the GDPR. The personal data have been unlawfully processed. The erasure of the personal data is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject. The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR. Third parties: If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Article 17(1) GDPR, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you, as the data subject, have requested the erasure of all links to, or copies or replications of, that personal data. Exceptions: The right to erasure does not apply to the extent that processing is necessary for exercising the right of freedom of expression and information; for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; for reasons of public interest in the area of public health in accordance with Article 9(2)(h) and (i) as well as Article 9(3) GDPR; for archiving purposes in the public interest, scientific or historical research purposes or statistical analysis. Purposes pursuant to Article 89(1) GDPR, insofar as the right mentioned under point (a) is likely to render impossible or seriously impair the achievement of the objectives of this processing, or for the establishment, exercise or defence of legal claims. Right to information: If you have asserted your right to rectification, erasure or restriction of processing against the controller, the controller is obliged to communicate this rectification or erasure of data or restriction of processing to all recipients to whom the personal data concerning you have been disclosed, unless this proves impossible or involves disproportionate effort. You have the right to be informed by the controller about these recipients. Right to data portability: You have the right to receive the personal data concerning you, which you have provided to the controller, in a structured, commonly used and machine-readable format. Furthermore, you have the right to transmit this data to another controller without hindrance from the controller to whom the personal data was provided, provided that the processing is based on consent pursuant to Article 6(1)(a) GDPR or Article 9(2)(a) GDPR or on a contract pursuant to Article 6(1)(b) GDPR and the processing is carried out by automated means. In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another, where technically feasible. The rights and freedoms of other persons must not be adversely affected by this. The right to data portability does not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. Right to object: You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Article 6(1)(e) or (f) GDPR; This also applies to profiling based on these provisions. The controller will no longer process your personal data unless they can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of establishing, exercising or defending legal claims. If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing. If you object to processing for direct marketing purposes, your personal data will no longer be processed for such purposes. In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you may exercise your right to object by automated means using technical specifications. Right to withdraw your consent under data protection law: You have the right to withdraw your consent under data protection law at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. The withdrawal should be addressed to: Torsten Möller, Badweg 29, 71384 Weinstadt. Automated decision-making in individual cases, including profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision is necessary for entering into, or performing, a contract between you and the controller, is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests, or is based on your explicit consent. However, these decisions may not be based on special categories of personal data as defined in Article 9(1) GDPR, unless Article 9(2)(a) or (g) GDPR applies and suitable measures to safeguard your rights and freedoms and legitimate interests are in place. With regard to the cases referred to in points (1) and (3), the controller shall implement suitable measures to safeguard your rights and freedoms and legitimate interests, including at least the right to obtain human intervention on the part of the controller, to express your point of view and to contest the decision. Right to lodge a complaint with a supervisory authority. Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work or the place of the alleged infringement, if you consider that the processing of personal data relating to you infringes the GDPR. The supervisory authority with which the complaint has been lodged shall inform the complainant of the progress and the outcome of the complaint including the possibility of a judicial remedy pursuant to Article 78 GDPR. Data security. We use the widely used SSL (Secure Socket Layer) protocol in conjunction with the highest level of encryption supported by your browser during your visit to our website. This typically involves 256-bit encryption. If your browser does not support 256-bit encryption, we will use 128-bit v3 technology instead. You can recognize whether a particular page of our website is transmitted in encrypted form by the closed padlock icon in your browser's status bar. Furthermore, we employ appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments. This privacy policy is currently valid and was last updated in May 2018. Due to the ongoing development of our website and related services, or due to changes in legal or regulatory requirements, it may become necessary to amend this privacy policy. The current privacy policy can be accessed and printed at any time on our website under "Privacy Policy".